Privacy Policy

Privacy policy

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Your privacy is important to us. At Bertie & French, we are committed to protecting your personal information and ensuring that it is used responsibly. This policy outlines how we collect, use, and safeguard your data when you visit our website. By using our site, you agree to the practices described in this policy.​

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The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will only retain personal information as long as necessary for the fulfilment of those purposes.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

• We will make readily available to customers information about our policies and practices relating to the management of personal information.

• Personal data may be shared with third parties, including Google, and Meta, when you give consent. More information on the third parties Privacy policies can be found here: Google’s Privacy and Terms site and Meta's Privacy Policy .

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We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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We may collect personal data if:

• you engage with us on social media.

• you contact us by any means with queries, etc.

• you book an appointment with us or book to attend an event.

• you comment on or review our products and services.

• you fill in any forms.

• you interact with us through social media channels, to help us respond to your comments, questions or feedback. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

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How we may use your personal data and why:

• To respond to your queries, requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

• To protect our business and your account from fraud and other illegal activities.

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How we protect any personal data

• We understand how much data security matters. We will treat your data with the utmost care and take all appropriate steps to protect it.

• Whenever we collect or process  personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

• At the end of that retention period, data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

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Cookies

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We do not store personally identifiable information, but we may use information gathered from them to help improve customer experience on our website.

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit www.youronlinechoices.com). Alternatively, you can search the internet for other independent information on cookies.

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Third party cookies

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We have no control over of third party cookies, so please check any third-party websites for more information about their cookies and how to manage them.

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We are giving you this information to both comply with legislation, and make sure we're honest and transparent about your privacy when using our website.